MIGLIO OPERATING PROCEDURE FOR CUSTOMER SERVICE:

  Marketing (customer acquisition)
  Incoming request of quotation
  Feasibility preliminary evaluation – valorization and commercial paper     opening
  Detailed evaluation:
    - feasibility
    - costs (of dies, product and accessories)
    - lead times
  Customer offer emission
  Customer order receipt
  Received order review (check)
  Production phase – work order emission
  Planning
  Warehouse material availability check
  Warehouse and supplier material order emission
  Production order emission
  Supplier material receipt
  Incoming material control – identification
  Warehouse location or department destination
  Processing execution – assembly
  Processed material control
  Produced material control
  Warehouse location – packing
  Warehouse collection – packing
  Delivery

  Customer satisfaction monitoring